eFlexervices, Inc.
Phil Indi Kiaco-Balanza is an experienced professional with a background in customer service and project management. Currently serving as a Project Manager and Customer Service Team Lead at eFlexervices, Inc. since September 2019, Phil has developed strong leadership and management skills. Previous roles include Senior Customer Service Representative at Convergys from April 2015 to July 2019 and Customer Service Representative at Sitel from March 2009 to September 2014. Phil holds a Bachelor of Science degree in Political Science and Government from the University of the Cordilleras.
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eFlexervices, Inc.
eFlexervices is a 20-year-old business process outsourcing (BPO) company providing exceptional quality and unwavering trust. Our partnership approach to the business allows us to match the right talent to every organization we support. We invest in people to optimize performance and maximize efficiency. We work hard to produce the highest possible results for our partners. Performance is the underlying foundation that drives eFlexervices. We deliver the metrics our partners expect through proper recruitment and heavy investment in the right people. Deep integration within our partners' organizations drives our team to take ownership of their work. This stakeholder mindset pushes higher performance, better quality, and longer retention. Our services include, but are not limited to customer support, customer success, sales support, lead generation support, sales development, HR support, back-office support, marketing support, data entry tasks. The softwares we use include Zendesk, Intercom, Kustomer, Salesforce, Slack, Google Workspace, WebEx, Zoom, MailChimp, Campaign Monitor, ClickUp, Asana, Digital Ocean, Atlassian, LinkedIn Sales Navigator, MixMax, Optimizely, and so many more.