Mark Herman is an experienced professional in the technology sales sector, currently serving as the Senior Director of North American Pre-Sales at eGain Communications since October 2010. Prior roles include Senior Sales Engineer at both Trapeze Networks and Newbury Networks, contributing to the support of worldwide sales forces and partnerships across diverse customer engagements. Mark has also held positions such as Senior Technical Consultant and Solution Engineer, providing comprehensive technical support and pre-sales consulting for various organizations. Beginning a career as a PC/LAN Consultant at Amoco Corporation and advancing through roles with several companies, Mark holds a BS with University Honors in Applied Data Processing from Northern Illinois University.
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