Louisa B.

Louisa B. is an experienced professional in customer service and account management, currently serving as a Customer Resolution Specialist at Egencia since August 2022. Previous roles include Account Manager EMEA at AltoVita, where responsibilities included managing customer success and developing a key German account. Prior positions include Bilingual Policy Administrator at Assurant, Global Hotel Support Consultant at Egencia, and Customer Service and Sales Agent at Emirates Airline. With a robust background in reservations, concierge services, and bilingual support, Louisa has demonstrated strong attention to detail and effective communication skills throughout a diverse career that began with a degree in Tourism Management from the University of Hertfordshire and a diploma in Modern Foreign Languages from Sheffield Hallam University.