Ninni Kourtis

Ninni Kourtis has extensive experience in service delivery management, currently serving as Sr. Service Delivery Manager for Sweden, Finland, and Germany at Egencia since September 2000. Kourtis has held several key positions including Sr. Manager and Manager of Service Delivery, focusing on optimizing customer service operations and implementing new processes. Responsibilities have included overseeing daily operations, coaching staff, facilitating team meetings, managing employee actions, and ensuring exceptional customer service. Prior experience includes a role as a Business Travel Consultant at Cherry AB (publ) and an educational background in travel from the TEC Travel Education Centre.