Zora Rafiq

Zora Rafiq is an experienced Senior Customer Success Manager at Egnyte since February 2021, previously serving as a Customer Success Manager. Zora's career includes notable positions at RSA Security as an Escalation and Technical Account Manager, where responsibilities involved leading QBRs and project managing onboarding processes, and at Opsview as a Customer Success Manager, focusing on customer relationship management and usage adoption. Earlier roles include an Account Support Manager and Technical Consultant at Hewlett Packard Enterprise, where Zora led service review meetings and managed complex installations. Initial experience in customer-focused roles at Wexham Road Pharmacy and Rafco Fruit and Veg complemented Zora's technical background, supported by a Bachelor of Science in Information Technology with Management from The University of Reading.