eGroup
Katja Schimmelpfennig is an experienced professional in customer success and operations, currently serving as the Head of Customer Success and Service at eGroup since November 2022. Previously, Katja held roles such as Head of Operations Germany at ZAVA, Group Head of Customer Care at NEXTCLINICS INTERNATIONAL, and Head of Customer Services at medneo GmbH. Katja also served as Global Director of Operational Excellence and Change Management at ADEN Services and Director of Operations - North Asia at International SOS, where responsibilities included overseeing operations in China. Earlier career positions include General Manager at Stoll Fashion & Technology International Centre, Global Operations Manager at C&C, and Centre General Manager at Regus. Katja began professional life as Chief Representative/Board Director at Huettenes-Albertus in Shanghai. An alumnus of Ludwigshafen University of Business and Society, Katja earned a BA in Marketing with honors, complemented by a minor in Chinese and Economics.
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eGroup
We enable our customers to operate anytime from anywhere, and we give them the freedom to focus on what really matters for them. We do this by offering smart and reliable solutions in the fields of remote secretary services, call answering, prestige and collaboration offices, virtual offices and digital workplaces. Being a good partner calls for reliability and stability. Everything we do is based on clear values and standards: Reliable Thanks to our extensive experience stretching back more than two decades, our thoroughness and our efficiency, our customers are able to place their full trust in us. Caring Our empathy for the needs and wishes of our clients, our commitment to them and our desire to support them in the best possible way are what make us truly caring. Smart Enabling others to grow and succeed calls for solutions that go beyond the everyday. Since our beginnings we have been open and curious, always ready to question the familiar. That makes us particularly creative and innovative. Indeed, our ambition is to lead and shape our entire industry.