Kika Castro is an accomplished professional with extensive experience in customer success and management across various industries. Currently serving as a Customer Success team member at Eightfold since March 2024, Kika previously held multiple roles at Crosschq, including Director and Manager of Customer Success from January 2021 to April 2024. Prior experience at Lever ranged from Senior Customer Success Manager to Customer Success Manager between February 2016 and January 2021. Kika initiated a career in customer support as a Spanish-speaking Customer Support Advocate at Medallia, where a commitment to excellent customer experience was demonstrated. Kika's early career includes significant tenure at Apple, participating in the esteemed Apple Store Leadership Program and managing store operations. Kika's educational background encompasses a Bachelor’s Degree in Fine Arts/Graphic Design from Notre Dame de Namur University, an AA in Product Development from FIDM, and ongoing studies in Effective Nonverbal Communication at Stanford University.
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