Malini Sen is a seasoned professional in customer success and operational strategy, currently serving as a Senior Customer Success Manager for Strategic Accounts at Eightfold since February 2024, where recognition includes the FY 25 Top 25 Individual Award for outstanding customer relationship management. Prior experience at Socialive involved roles as Director of Customer Success and Go to Market Strategy, where notable achievements included optimizing the customer success department and driving annual recurring revenue growth from $7M to $10M. Malini has held various positions, including Senior Customer Success Manager and Client Success Partner at organizations such as Deezer and The Marcus Buckingham Company, where responsibilities ranged from implementing strategic initiatives to enhancing client engagement. Malini holds an MBA from INSEAD and a Bachelor of Arts in Economics and International Relations from Claremont McKenna College.
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