Einova
Natasha Drake is an experienced Copywriter and Customer Care Manager at Einova, a role held since November 2019. In this position, Natasha leads a team of multilingual support agents while ensuring high-quality customer service across multiple channels. Responsibilities encompass monitoring customer care performance, analyzing sales data from Amazon and WooCommerce, and developing the Knowledge Base and Standard Operating Procedures. Additionally, Natasha specializes in creating and editing a wide range of marketing materials, including product descriptions, blog articles, email marketing, promotional scripts, and technical documentation. Natasha also possesses expertise in translation, SEO strategy, and project management related to user-generated content and crowdfunding campaigns. Educational credentials include a Master’s degree in Music from the University of Michigan and a Bachelor’s degree in Music from the Eastman School of Music.
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Einova
Einova is the consumer electronics retail brand from Eggtronic. Born out of a love for quality and Italian design, Einova wireless chargers, power banks and power adapters incorporate fine materials including marble, natural stone and canvas. Aesthetics, technology and versatility of use are thus combined in products with distinctive and unique designs. With Einova, your daily recharge is transformed into a stylish experience.