Ahmed Ezzat Hemaid

Ahmed Ezzat Hemaid is an accomplished A/V Product Support Senior Engineer and Technical Trainer at El-Araby Group since May 2019, specializing in software quality assurance for audio and video devices. Key responsibilities include technical support for maintenance technicians, training new engineers, and overseeing device testing prior to market release. Prior to El-Araby Group, Ahmed held various engineering roles, including Software Products Manager and Software Testing Engineer at Tech4life Agency, and Electrical Maintenance Engineer at Pack Tec - Paper Bags. Ahmed's educational background includes a Bachelor's degree in Electrical, Electronics and Communications Engineering and ongoing MBA studies at the Arab Academy for Science, Technology and Maritime Transport, along with a Micro Master Program in Software Testing and Verification from the University of Maryland. Major accomplishments include developing technical support programs and improving training materials and workflows for technical teams.