Arthur Gonçalves is an experienced support engineer with a robust background in technical support and customer service, currently serving at Elastic since January 2023. Prior to this role, Arthur spent over seven years at Atlassian, progressing from Support Engineer to Senior Support Engineer II, where key responsibilities included installation and maintenance of Atlassian tools for enterprise customers and leading complex escalations. Arthur's expertise extends back to earlier positions at Dell, where performance in troubleshooting and support of internal applications was demonstrated. Educational credentials include a Bachelor's degree in Computer Science from ULBRA and ongoing postgraduate studies in Data Processing from Descomplica Faculdade Digital.
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