Basile Martin is an experienced professional in technology and customer success, currently serving as an Escalation Manager at Elastic since October 2022. Prior roles include Customer Success Manager and Premium Support Service Account Manager at Micro Focus, where responsibilities encompassed managing premium support teams across Latin America and the United States, facilitating client alignment meetings, and driving customer advocacy efforts. Basile has also worked as a Dedicated Support Engineer and as a senior technology consultant among other positions, demonstrating expertise in IT management and support. Educational qualifications include a specialization in Project Management from FIAP and a Bachelor's degree in History from Pontifícia Universidade Católica de São Paulo.
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