Ricardo Palafox

Ricardo Palafox is an experienced IT professional with a rich background in IT operations and support. Currently serving as a Senior IT Operations Admin at Elastic since August 2022, Ricardo previously held roles including Senior Information Technology Support at The Linde Group, Inc., and Enterprise Support Technician at Facebook, providing extensive support to global teams. With a strong foundation in technical support roles, including PC Support Technician for the US Army Corps of Engineers and various positions in technology repair and installation, Ricardo possesses a diverse skill set in troubleshooting, endpoint management, and enterprise applications. Educational achievements include an M.B.A. in Project Management from Keller Graduate School of Management and a Bachelor's Degree in Technical Management from DeVry University, alongside a CompTia A+ certification.