Tiago Brito

Tiago Brito is an experienced Senior Business Analyst specializing in ServiceNow, currently employed at Elastic since January 2023. Previous positions include Senior Systems Admin at CrowdStrike, and Senior Business Analyst roles at the National Football League (NFL) and Moody's Corporation. With a strong background in managing ServiceNow projects, Tiago has successfully delivered over 450 enhancements in a complex environment with thousands of users and fulfillers. Earlier career experiences include serving as Project Manager and ITSM Consultant at Emitac Enterprise Solutions, where project leadership involved high-value projects for major clients such as Emirates Airlines and Cisco, and as IT Service Management Consultant at Widesys, managing implementations for Fortune 500 companies. Tiago holds a Technical High School Diploma in Computer Science from Escola Profissional Gustave Eiffel.