Customer Success and Account Management

The Customer Success and Account Management team at Elax Energie ensures that clients, particularly social housing providers, maximize the benefits of the company’s remote-controlled water heater technology. They focus on driving customer satisfaction and retention by addressing client needs, providing support and training, and managing key accounts to enhance water heater efficiency, reduce costs, and integrate predictive maintenance solutions. The team plays a vital role in facilitating smooth onboarding processes and maintaining strong, ongoing relationships with clients across France.