Valérie Chleq Lamoureux

Valérie Chleq Lamoureux is a seasoned professional with extensive experience in digital transformation and marketing within the financial services sector. Currently serving as a Senior Engagement Manager at ELCA Group, Valérie specializes in customer experience and contact center transformation, contributing to significant projects such as the implementation of an AI-Omnichannel Contact Centre for over 500 users. Previously, Valérie held various managerial roles at BCV - Banque Cantonale Vaudoise, focusing on the development and execution of digital transformation strategies and marketing initiatives in corporate banking. Valérie's career also includes leadership in communication at Groupe Prévoir and experience in publishing support at Microsoft France. Valérie holds a CAS in Digital Transformation for Business, a Master's in Communication and Marketing, and a Master's in History from the University of Paris Sorbonne.