Silvana Mladenovic

Silvana Mladenovic is an experienced Customer Success Manager at Elcom since October 2019, specializing in supporting education and industry clients in optimizing their use of the Elcom platform through technical and practical expertise. Silvana's background includes roles such as Trainer and Project Manager, facilitating online and live training, and managing projects. Previous experience includes serving as HSC Presiding Officer and Invigilator at NSW Education Standards Authority, coordinating exam logistics, and working in administrative roles at Arnies Recon and Lindfield Learning Village. At Saint Ignatius' College, Riverview, Silvana developed and managed ICT training programs and online services while also overseeing student welfare as Boarding Duty Master. Additional experience includes managing laptop resources at Wenona School and client services at Trade Fast Maintenance Services, alongside a foundational role as Assistant Manager at McDonald's Australia Limited. Silvana holds a Bachelor of Commerce in Marketing and a Bachelor of International Studies in European Studies and Italian from Western Sydney University.