Claudia C. is an experienced IT professional with a diverse background in technical support and engineering roles. Currently serving as Ingeniero de escalación de soporte at Electric since October 2022, Claudia C. specializes in a range of technologies including Microsoft Azure, Okta, and network troubleshooting. Previous experience includes a position as Técnico de soporte de redes at LogMeIn, focusing on VoIP services and PBX management, as well as roles as Especialista en soporte técnico at Quicken and Especialista en soporte para tecnología at Google, where expertise in G Suite and Gmail was developed. Academically, Claudia C. holds a Licenciatura en Administracion de Empresas from Universidad de San Carlos de Guatemala and has completed various technical courses, including Networking Essentials and a Diploma in CCNA.