Rodney Vargas

Rodney Vargas has significant experience in technical support and service management, currently serving as a Level II Service Desk Technician at Electric since November 2018, where responsibilities include resolving level 2 and some level 3 issues in Mac OS and Windows environments, alongside remote troubleshooting and system configuration. Previously, Rodney held various roles at Apple from September 2014 to November 2018, including Mac Genius, Technical Expert, and Operations Specialist, focusing on repairs, technical problem-solving, product knowledge, and customer relationships. Additionally, Rodney managed inventory as the Operations Manager at Brandy Melville from August 2011 to September 2014. Rodney holds an Associate in Applied Science degree in Computer Network Technology from the Borough of Manhattan Community College, completed between 2013 and 2015.