Alba Prados

Alba Prados is a seasoned professional with extensive experience in customer service, digital project management, and strategic business development. Currently serving as a Digital Services Project Manager and Business Analyst for Electrolux Group, Alba has previously held roles as a Consumer Experience Specialist and a Commercial Manager at BQ Educación, where responsibilities included developing sales strategies, analyzing product viability, and enhancing customer journeys. Notable projects include an initiative with Qualcomm to improve robotics education in Brazilian schools. Alba's career also features various customer service roles, including key account management and legal advisory, complemented by a robust educational background in business administration, law, and customer experience.