Rafael Andrade

Rafael Andrade is an experienced professional with a strong background in sales, process analysis, and technical support. Currently serving as a Process and Warranty Analyst After Sales for Electrolux since May 2011, Rafael has implemented a CRM system and managed chargebacks from imported suppliers. Previously, as a Key Account Manager for LATAM, Rafael was responsible for sales planning and execution, including handling customer orders and optimizing shipping processes. Rafael's career began in IT support at RCR Equipamentos de Informática LTDA, followed by roles in sales and customer service in both the appliance and food sectors. Academically, Rafael holds an MBA in Strategic Business Management from FGV and has completed a post-graduation course in Business Management with ERP Systems from ULT, along with a Bachelor’s degree in Computer Science from Pontifícia Universidade Católica do Paraná.