Casey Litchfield

Casey Litchfield is a seasoned professional with extensive experience in service operations and technical support, currently serving as the Manager of Service Operations at Element Biosciences since February 2022. In this role, Casey leads key projects related to Salesforce scoping and optimization while delivering presentations on customer support performance indicators to senior leadership. Prior experience includes serving as a Senior Technical Support Engineer II at Element Biosciences, where optimization of order processing and customer support systems was a focus. Prior to Element Biosciences, Casey held multiple roles at Berkeley Lights, Inc., including Senior Field Service Engineer, as well as serving in project management at Microsoft and as an intern at Cisco. Educational credentials include a Bachelor of Science in Mechanical Engineering from Penn State University and an International Master of Business Administration from the University of South Carolina, complemented by studies at Tecnológico de Monterrey.