Johanna Alvarado Heslop

Johanna Alvarado Heslop is a seasoned professional with extensive experience in operations and customer support. Currently serving as Technical Support Team Lead at Eleos Health, Johanna focuses on enhancing care delivery through automation. Previously, as Head of Operations at Treecard, Johanna facilitated significant scalability, optimized support strategies, and effectively managed vendor relationships. At Evernote, Johanna excelled in customer success roles, achieving high retention rates and implementing data-driven improvements. Education includes a Bachelor Professional in Commerce and Trade from Alanus Hochschule für Kunst und Gesellschaft.