Jarrad Y.

Jarrad Y. is an experienced managerial professional with a strong background in customer care and human resources. Currently serving as Manager II, Customer Care at Elevance Health since April 2024, Jarrad previously held multiple managerial roles, including Human Resources Director and Call Center Manager at LCP Transportation, LLC. With a tenure at Elevance Health from October 2017 to April 2023, Jarrad progressed to Manager II in the Carelon Division, overseeing a large team within a Member Service Contact Center, mentoring lower-level managers, and implementing best practices. Additional experience includes leadership positions at Hachette Book Group, Quality Companies, LLC, and McKesson, with a focus on enhancing customer service, operational efficiency, and team performance. Jarrad holds a Bachelor's Degree in Business Administration and Management from California Coast University, completed in 2018.