Kathryn G. Ashbaugh

Kathryn G. Ashbaugh is a seasoned customer relations professional with a strong background in complaint resolution and analysis, currently serving as a Senior Customer Relations Analyst at Elevate since April 2019. In this role, Kathryn addresses complaints from various regulatory bodies and provides expertise to junior teammates and internal partners. Prior to Elevate, Kathryn worked at Charles Schwab as a Help Desk Specialist, where exceptional metrics were achieved, and at Walmart Global eCommerce as a Team Leader, focusing on agent performance and customer deescalation. Earlier experience includes a Customer Relations Representative position at Pier 1, a Store Lead role at Seattle's Best Coffee, and a Floor Team Leader position at Jo-Ann Stores, LLC. Kathryn holds a Bachelor's degree in Human Resources Management/Personnel Administration from Western Governors University, earned between 2015 and 2021.