Juliana D. Lange Ferraz is an experienced IT professional with a focus on technical support and system integration. Currently serving as an Analista de suporte ao desenvolvedor pleno at ELGIN S.A. since August 2021, Juliana specializes in integrating solutions with printers, fiscal equipment, and Android devices, and is an expert in TEF payment systems. Previous roles include technical support analyst at MBM Solutions and a three-year tenure at Futura Sistemas, where responsibilities ranged from assisting level I and II technicians to conducting training sessions for clients and new employees. Earlier experience at Colégio Politec involved administrative and IT support roles, including digital document management and computer maintenance. Juliana holds a degree in Análise e desenvolvimento de sistemas from Fatec Americana and a Técnico em informática from Colégio Politec.