Isabelle B. is a senior UX and Service Design professional with over 15 years of experience in creating user-centered digital solutions for complex systems. They have led UX strategies for notable organizations including BNP Paribas Fortis, Elia, and the European Commission, focusing on B2B platforms and enterprise UX. Their expertise encompasses UX leadership, coaching, and both quantitative and qualitative research methodologies. Currently, Isabelle is engaged in digital transformation and service design at Elia, while also continuing their work as a freelance consultant. They are proficient in Dutch, English, and French, and are based in Brussels, offering hybrid or remote services.
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