Niina Hauhio

Niina Hauhio is a seasoned professional with extensive experience in customer service and operations, currently serving as the Director of Customer Service and CX at Elisa since 2004. Throughout this tenure, Niina has held various leadership roles, including Director of Customer Operations and Automation Development and Director of Customer Operations & Resourcing, focusing on billing and payment processes. Prior experience includes positions as Head of Department at Elisa Mobile Networks and Radiolinja, where Niina demonstrated leadership as Group Leader and Team Leader. Niina holds an Executive MBA from Aalto University and a Diploma in Business and Administration from Haminan Kauppaoppilaitos, complemented by a High School Diploma from Vehkalahden lukio.