Kathryn Spickermann is a dedicated Customer Success Specialist at EliseAI since November 2025, with prior experience as a Customer Success Operations Analyst at Way, where Kathryn developed processes to enhance team effectiveness and assisted the VP of Customer Experience. Throughout a diverse career, Kathryn has held various roles in customer success, including Customer Success Manager and Associate, focusing on optimizing customer growth and retention, onboarding, and training while managing escalations and documentation. Additional experience includes an internship at the Falling Walls Foundation, customer service at Starbucks, and roles in arts and community engagement, supported by a Bachelor's degree in International/Global Studies and a Design Strategies Certificate from The University of Texas at Austin.
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