Kylee Greenleaf

Kylee Greenleaf is an experienced Client Operations Manager at Ellevest since January 2021, focusing on amplifying customer feedback and developing strategic initiatives. Prior roles include Client Experience Manager and Escalations Manager at Qapital, where responsibilities encompassed customer feedback analysis and automation management, as well as serving as an Automation Specialist. Additional experience includes customer service roles at Spreemo Health, where Kylee received client accolades while managing inquiries and training staff on SaaS systems. Earlier experience includes positions at A Class Act NY and Athena Theatre Company, further complemented by a foundation in customer service at Starbucks. Kylee holds a Bachelor's degree in English from SUNY New Paltz.