Mohammed El-Dalaw

Mohammed El-Dalaw is a seasoned professional with extensive experience in customer success management and technical support. Currently serving as a Senior Customer Success Manager at Ellucian since March 2007, Mohammed focuses on maximizing customer value and satisfaction, engaging with various leadership levels, and developing strategic engagement plans to enhance customer retention and revenue growth. Prior to this role, Mohammed was a Global Support Analyst, where proactive engagement with clients in Europe and MENA fostered strong relationships and project opportunities. Previous positions at the Canada Revenue Agency included Senior Intranet Coordinator and Business Analyst/Developer, highlighting a strong foundation in project management, software testing, and training. Mohammed holds a Bachelor of Commerce in Computing and Information Systems from Saint Mary's University and a Diploma in Analytical Thinking from the University of Ottawa.