Nick Y.

Nick Y. is a seasoned professional with extensive experience in customer success and business development within the education sector. Currently serving as a Senior Customer Success Manager at Ellucian since March 2020, Nick Y. previously held the same title at Cengage from March 2013 to March 2020, where effective management of customer onboarding and innovative solution planning contributed to success in exceeding renewal goals. Prior roles include Senior Enterprise Digital Specialist, where the focus was shifted from training to sales, and Partnership Director, surpassing sales goals through collaboration with partners in higher education. Early career experience at John Wiley and Sons as a Senior Publisher's Representative demonstrated a strong sales record, while roles at United Way of the Quad Cities and Follett Library Resources involved enhancing community engagement and tailored solutions for school libraries. Nick Y. holds a BA in History from Augustana College and attended Southern Illinois University, Carbondale from 1999 to 2003.