Caitlin Berry

Caitlin Berry is a seasoned professional in customer success and strategic practices with extensive experience across multiple roles in the tech and hospitality industries. Currently serving as Principal Customer Success Manager, Strategic at Fullstory since July 2025, Caitlin previously held the position of Director of Strategic Practices at Khoros from January 2017 to July 2025, where significant achievements included leading product education for a team of over 100 and overseeing compliance for a $17 million book of business. Caitlin's background also includes roles such as Senior Strategist, Social Media Strategist, and other coordination positions, demonstrating a strong foundation in community management, brand strategy, and customer relations. Caitlin holds a Bachelor of Arts in Communication Studies from the University of North Carolina at Greensboro.