Rob Davenport

Rob Davenport has a diverse work experience in the field of information technology. Rob started their career as a sales associate at Harvey Norman in 2012. From 2015 to 2016, they worked as a Workshop Technician at Camara Education Ltd., where they were responsible for pre-testing, troubleshooting, and refurbishing computers for education in the Third world.

In 2016, they joined Computer Technical Services as an IT Support Technician. Rob then became self-employed as a freelance computer technician from 2017 to 2018. During this time, they gained valuable experience in providing technical support and troubleshooting for various clients.

In 2018, Rob worked as a Deskside Support Technician at KPMG, where their role involved deploying mobile phones, laptops, and desktops. Rob also managed large deployments and troubleshooted technical issues using the service now ticketing system.

From 2019 to 2022, Rob worked at ITGroup.ie as a Rollout Engineer, specializing in imaging and deploying laptops and desktops using Windows 10 deployment tools. Rob also assisted users remotely and on-site and managed WEEE and safe removal of HDDs to comply with GDPR regulations.

In 2019, Rob briefly worked as a Deskside Support Technician at Evros Technology Group, where they played a key role in imaging and deploying laptops, desktops, and mobile phones, and provided support to users remotely and on-site.

From 2022 to 2023, Rob joined AIB as an Infrastructure Analyst, focusing on maintaining and improving the igel thin client network across AIB branches and offices. Rob also oversaw change requests for storage access and elevated access request and assisted with BAU testing.

In 2023, Rob worked as a Support Specialist at Allianz Technology, where their responsibilities included providing support and assistance to users.

Currently, Rob is working as an Information Technology Team Lead at Ellucian, a position they started in 2024.

Rob Davenport's education history includes the following:

- From 2014 to 2015, they attended Cinet College, studying software development.

- In 2014, they attended Clane College Tallaght and obtained a Microsoft Technical Associate (MTA) degree in Microsoft Technical Associate 98-364.

- In the same year, they also attended ETB eCollege and obtained a certificate in compTIA A+ 800 801/802.

- Rob attended ETB ecollege in 2014 and completed a course in Listening Essentials.

- From 2011 to 2012, they attended Dublin Business School and earned a diploma in Web Page, Digital/Multimedia, and Information Resources Design.

- During the same period, they also obtained a diploma in Crime Scene Investigation from Dublin Business School.

- In 2006 to 2007, they attended Killroys College and received a certificate in CompTIA A+ Computer Technician.

In addition, Rob Davenport has obtained various certifications, including:

- CompTIA IT Operations Specialist – CIOS Stackable Certification from CompTIA in October 2019.

- CompTIA A+ 900 series from CompTIA in October 2018.

- Learning Mac OS X Troubleshooting from Lynda.com in 2018.

- Learning Windows 10 Deployment for Small Businesses from Lynda.com in 2018.

- MTA: Security Fundamentals from Microsoft in 2015.

- CompTIA CLO-001 from CompTIA in March 2015.

- MTA: Networking Fundamentals from Microsoft in 2015.

- MTA: Windows Server Administration Fundamentals from Microsoft in 2014.

- MTA: Windows Operating System Fundamentals from Microsoft in 2014.

- CompTIA A+ 2012 from CompTIA in October 2014.

- MTA: Database Administration Fundamentals from Microsoft in 2014.