Dawn Crewe

Dawn Crewe has a strong background in customer service and operations. Dawn started their career as a Customer Service Manager at UPS Ltd, where they oversaw a contact centre handling 2.5 million calls per year and managed a team of 250 staff. Dawn then moved on to the London Borough of Richmond upon Thames, where they served as the Head of Customer Service. In this role, they supervised a team of 42 staff and was responsible for handling over 267,000 calls per year, as well as leading a Customer Improvement Programme. Currently, Dawn is the Head of Customer Operations and Transformation at Elmbridge Borough Council, where they are accountable for a customer service function employing 30 staff and dealing with a high volume of customer contact activity.

Dawn Crewe attended the University of Portsmouth from 1983 to 1986 where they earned a Bachelor of Arts degree in History. No specific field of study was mentioned.