Elo7
Juliana F. is a customer experience specialist with extensive expertise in customer service management, currently serving as Especialista em experiência do cliente at Elo7 since May 2021. Juliana has held supervisory roles at Synapcom Full Commerce and Parafuzo.com, overseeing various communication channels and staff training and recruitment. Previous experience includes leadership positions at Mercado Livre, focusing on team management, strategic planning, and performance analysis. Early career roles involved communication analytics and administrative support in the customer service sector. Juliana holds degrees in Administração - Comércio Exterior and has completed multiple certifications in Lean Six Sigma methodology.
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Elo7
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Elo7 is the first and leading marketplace for artisans and lover of handcraft and handmade goods in Brazil. Elo7 connects sellers and buyers that love handicrafts and exclusive handmade goods, promoting a positive e-commerce and social experience in a safe, convenient and user-friendly environment.