Miles Beckstead

Miles Beckstead serves as the Head of Customer Success at Ema Unlimited since December 2024. Previously, Miles held the same position at unitQ, where responsibilities included building a comprehensive customer success framework for a Series B AI SaaS startup, leading to substantial revenue growth and high net retention rates. At Iterable, Miles was a founding member of the Customer Success team, overseeing a significant increase in ARR from $5 million to $75 million while developing a team that grew to 25 customer success managers. Miles also contributed to operational improvements and strategic initiatives at Cloudwords and UserTesting, facilitating growth and efficiency within customer-facing functions. Educational background includes a BA in International Studies, emphasizing Business and Political Science, from Brigham Young University - Idaho.