Paulo Andre Zafe Fermalan

Paulo Andre Zafe Fermalan is a dedicated Medical Records Specialist at Emapta Global, responsible for retrieving and evaluating medical records for claims and coordinating with vendors for efficient processes. Previously, Paulo served as an Advisor II in Customer Service at Concentrix, focusing on meeting Key Performance Indicators and resolving customer issues. Early roles include government positions at the Municipality of San Andres and as a Transaction Processing Representative at Accenture, where responsibilities included claims processing and obtaining necessary referrals. Paulo holds a Bachelor's degree in Information Technology from Catanduanes State University and a High School Diploma from San Andres Vocational School.