Regine Natalie D.

Regine Natalie D. is an accomplished professional with significant experience in quality reporting and call center optimization. Currently serving as a Senior Analyst for Executive Escalations and Quality Reporting at EmblemHealth since September 2022, Regine specializes in training and developing agents, and leading analytics initiatives. Prior experience includes a role as Supervising Systems Analyst at NYC Health + Hospitals, where Regine designed impactful KPI reports and monitored facility performance. Previous positions at Brooklyn College, Queens College, and SUNY Downstate Medical Center provided a foundation in organizational logistics, budget analysis, and public health education. Regine is pursuing a Master’s of Information Technology with a focus on Data Analytics from American InterContinental University, building on a Bachelor’s Degree in Public Health from the State University of New York at Old Westbury.