Diego Pugliese

Diego Pugliese has a diverse work experience spanning over several years. Diego started their career as an IT Analyst at Accenture Brasil in 2005 and worked there until 2007. Diego then joined Embraer in 2007 and held various roles within the company. Diego started as a Customer Support Engineer and eventually became a Customer Support Engineer Lead from 2007 to 2013. From 2013 to 2018, they worked as the Manager of the Customer TechCare Center, focusing on Commercial Aviation technical support. In 2018, Diego became the Director of the Customer TechCare Center and held this position until 2020. Diego then transitioned to become the Director of Technical Support Services until September 2020. Currently, Diego Pugliese is serving as the Customer Care Center Director at Embraer.

Diego Pugliese has a Bachelor of Science (BS) degree in Telecommunications Engineering from USP - Universidade de São Paulo, which they obtained in the years 2000 to 2004. Diego then pursued further education and completed an Engineering Specialization Program in Aerospace, Aeronautical and Astronautical Engineering from Instituto Tecnológico de Aeronáutica & Embraer S/A in the years 2006 to 2007. Additionally, Diego received a Master's degree in Aerospace, Aeronautical and Astronautical Engineering from Instituto Tecnológico de Aeronáutica - ITA from 2006 to 2008. Lastly, they earned a Master of Business Administration (MBA) degree in Business Administration and Management, General from Fundação Instituto de Administração - FIA from 2013 to 2015.