Rafael Oliveira is an experienced professional in training and development, currently serving as Coordenador de treinamento e desenvolvimento at emDia | Grupo Santander since June 2022. Previously, Rafael held various roles at ZANC Assessoria Nacional de Cobrança, including Supervisor de Treinamento e Desenvolvimento and Supervisor de Marketing, focusing on training logistics and internal communication. Rafael's background also includes positions as Monitor de Qualidade at Intervalor and Uranet Projetos e Sistemas, and as an Instrutor de Treinamento in multiple organizations. Educational qualifications include an MBA in Gestão de Pessoas from Centro Universitário FMU | FIAM-FAAM and a degree in Comunicação Social, Rádio e Televisão from Anhanguera Educacional.