Emergency Care Partners
Monique Brown has a diverse professional background with extensive experience in operations and administrative support. Currently serving as Operations Support Manager and previously as Administrative Manager at Emergency Care Partners since June 2019, Monique has demonstrated strong leadership capabilities. Prior roles include Executive Assistant at Envision Physician Services, Military Pay at DFAS, and multiple positions at BB&T, including Branch Banker III and Senior Branch Associate. Monique's career also includes various roles at BBVA Compass, where responsibilities ranged from Sales and Service Advisor to Associate Manager. Monique holds an Associate of Arts degree in General Studies from Northwest Florida State College, earned between 2004 and 2006.
Emergency Care Partners
Headquartered in Pensacola, Florida, ECP is a leading provider of emergency medicine and emergency department management services for hospitals across the U.S., with current operations in Oklahoma, Texas, Arizona, Louisiana, Florida, New York, Illinois, and North Carolina. ECP sees 1.4 million patient visits annually across operations at 54 sites of service, supported by a clinical workforce of 900+ physicians and mid-level providers. ECP employs a differentiated model relative to other platforms in the emergency medicine space, highlighted by the ability to maintain ownership through its physician partnership model (with over 60% of physicians being shareholders today) and the ability for regional/local groups to maintain their branding and clinical autonomy while still benefitting from ECP's significant back-office infrastructure. This critical infrastructure includes support for the revenue cycle, financial and operational reporting, recruiting, training, compliance, contracting, scheduling, and payroll, among other functions. ECP's affiliated medical groups also have access to the platform's proprietary analytics platform, which operatively interfaces in real time with each hospital's IT platform to track/report daily key performance indicators (KPI) in the emergency room. These include throughput, capacity utilization, clinical quality metrics, and ancillary services reporting, which are used by ECP clinical/operational leaders and the hospitals themselves to drive quality service and outcomes and a consistent patient experience within each customer's emergency department.