Kim Grubich

Kim Grubich is an experienced operations and customer service manager with a diverse background in team leadership and process improvement. Currently serving as Operations Manager at EMERgency 24, Inc. since April 2019, Kim earned accolades as 2019 Manager of the Year and 2020 Co-Manager of the Year. Previous roles include National Accounts Customer Service Manager at NABCO Entrances, Inc., where responsibilities included managing a small team and generating significant service revenue, and Service Dispatch Supervisor at Henry Schein, overseeing a large team of dispatchers and enhancing customer service quality. Additional experience includes leadership roles at Infosys BPO and BT Conferencing, as well as administrative support at GE Water. Kim holds a high school diploma from Nathan Hale High School, graduated in 1996.