Kaelee Harper

Kaelee Harper has over two decades of experience in customer support and management, currently serving as the Senior Support Center Manager at eMetric since February 2014. Key responsibilities include developing operational objectives, guiding team members, analyzing customer support metrics, and providing comprehensive client support for eMetric applications. Prior roles encompass Support Center Manager and Support Specialist II at eMetric, as well as Technical Assistant II at Washington State University, where Kaelee managed a substantial departmental budget. Earlier experience includes positions at Medtronic Physio-Control, where Kaelee ensured data integrity in the Master Customer Database and provided vital support to distributors and retailers. Educationally, Kaelee holds a Bachelor’s Degree in Business Administration and Management from Washington State University. Notable achievements include receiving The President's Award and being recognized for exceptional customer service.