Zino Fernandes

Zino Fernandes is a seasoned professional with extensive experience in customer service and administrative roles. Currently, Zino serves as a Senior Customer Service Officer at Emirates Insurance Company since February 2018, where responsibilities include handling customer inquiries, managing email communication, and evaluating team call quality. Prior to this, Zino was an Administrative and Office Manager at Groove Events, facilitating client meetings and managing event reservations, and has held multiple positions within Princess Cruises, focusing on front desk operations and team management. Zino's earlier roles include working as an Operations Assistant at Reliance Freight Systems and positions in customer service at TCS e-Serve International Ltd. and Intelenet Global Services. Educational qualifications include a Bachelor of Arts in Customer Service Management from St. Andrew's College and a B.A. in Arts from Maharashtra Institute of Technology.