Brian Bakari

Virtual Customer Relationship Management Team Lead at Emirates NBD

Brian Bakari is a seasoned professional with extensive experience in customer service and management roles. Currently serving as Support Team Lead and Advisor at Emirates NBD since June 2018, Brian also holds the position of Chief Executive Officer at Neebak Ventures since January 2018. Previous roles include Call Center Manager at Gamcode (Betin Kenya), Quality Assurance Analyst and Customer Service Representative at afb, and Customer Service Executive at Airtel Kenya. Brian began a career in journalism with a trainee position at The Kenya News Agency, where responsibilities included news gathering and script writing. Brian holds a Diploma in Broadcast Journalism from The Mombasa Polytechnic University College and has consistently demonstrated a commitment to enhancing customer satisfaction and operational efficiency throughout various roles.

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