Dr. Heba Makram

Dr. Heba Makram is a seasoned professional with extensive experience in hospitality and talent management, currently serving as the Head of Hospitality COE at Emirates since April 2014. Dr. Makram has played a pivotal role in transforming organizational culture by embedding hospitality principles into various operational processes and enhancing employee experiences through strategic digital transformation. Previous positions include Transformation Lead, Leadership and Talent Management Head, and Group Talent Management Head, where Dr. Makram successfully developed strategies to nurture high-potential talent and implement comprehensive talent solutions across multiple international markets. Dr. Makram holds a Doctor of Philosophy in Management and Organisation Capabilities from Lancaster University, as well as degrees in International Human Resource Management, Human Resources Planning, and International Business Administration.