Shadi A. is an Operations Manager and Service Delivery Leader with over 20 years of experience in infrastructure performance, client engagement, and enterprise transformation across the telecom, IT, and banking sectors. Currently, Shadi manages nationwide service delivery at Emircom, overseeing operations for 26+ data centers and leading a team of over 60 engineers. Shadi previously held roles such as Project Implementation Engineer and Quality Assurance Engineer at Mobily, where they focused on infrastructure development and service level management. Shadi earned a Bachelor's degree in Telecommunications Engineering from Philadelphia University and a Master's degree in Business Administration and Management from MUST University.
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