Junaid Ismail

Junaid Ismail has extensive experience in IT service management and support, currently serving as a Problem Analyst at EMIS Health since January 2014, where responsibilities include managing complex 3rd line incidents, conducting root cause analysis, and collaborating with product teams to enhance usability and user experience. Prior to this role, Junaid worked at Ascribe Ltd as a Senior Support Analyst and Implementation Specialist from June 2007 to January 2014, managing incidents for a wide range of healthcare applications and overseeing upgrade lifecycles with NHS IT departments. Junaid started the career as a Service Desk Analyst at IBM from May 2006 to May 2007, focusing on diagnosing IT issues and software installations. Educational background includes a BSc in Multimedia Systems Design from the University of Central Lancashire, completed in 2005.