Rajat Samantrai

Rajat Samantrai is a Customer Success Manager at Emitrr since May 2023, focusing on exceptional customer support and seamless client onboarding. Prior to this role, Rajat served as Customer Support Team Lead at OnceHub from December 2020 to May 2023, where in-depth technical support was provided for escalated cases, along with mentoring first-tier associates. At Bluegrey Technologies, from March 2019 to February 2020, Rajat led a team of support representatives, enhancing team performance and creating process documentation. Rajat's earlier experience includes managing a team of 10-15 support representatives at Etech Global Services from June 2015 to March 2019, optimizing service delivery and customer satisfaction. Rajat holds a Bachelor's degree in Electrical and Electronics Engineering from Chhattisgarh Swami Vivekanand Technical University, obtained in 2015.